The RealQuest Professional Blog

Discover the Tips and Tricks to Enhance Your RealQuest Experience.

The IRS had a system-wide issue over a three hour window on Thursday May 14, 2015 that impacted the delivery of completed transcript orders originally submitted to CoreLogic midday Friday May 7, 2015.

Since early Friday, May 15th, CoreLgoic has been reprocessing these orders and will continue to do so until all are cleared. The IRS has created an accelerated process to complete re-delivery over the next two days. Because of this, you will see orders delivered outside the usual first-in, first-out processing norm. Until then, we appreciate your patience on those orders originally placed May 7th.

IRS Service Time Overall

The IRS continues to provide system-wide service levels of 5 business days and has expressed to the industry that they do not expect a significant reduction in the near term based on their present staffing and budget limiations. Their new longer term goal is for 3 business days service which is one business day longer than their previous goal.

We are advising clients to adjust their processing expections to allow for these extended IRS service levels.

We aplogize for these IRS transcript processing issues. If you have any questions, please contact a customer service representative at 866.774.3282.

Thank you for choosing CoreLogic.

ProScan SSN Orders Will Be Delayed

The Social Security Administration has informed us that they will be conducting maintenance on their CBSV Web Service beginning on Saturday, May 9, 2015 and ending Sunday, May 10, 2015. During this period, they will not be accepting SSA-89 forms required for SSN verification. CoreLogic will still be accepting orders during this time.

Any orders submitted around this maintenance window will experience extended fulfillment times.

Questions – We apologize for any inconvenience this outage may cause. if you have any questions, please contact a customer service representative at 866.774.3282.

Last night, the IRS had technical issues with the nationwide Secure Object Repository (SQR) mailbox that delivers tax transcripts. These issues resulted in a large number of orders returned to us via fax instead of automated delivery. These must now be manually collated and indexed before they can be provided to you. We have every available trained employee working overtime to prepare the transcript files, but please be aware that it may take several days to complete all of these orders.

The IRS corrected their technical issues late this morning and we are receiving transcripts via automated delivery once again.

Please note ,  due to the large amount of faxed orders that need to be manually processed, it is possible that your new orders could be fulfilled before your previously submitted orders. However, please do not resubmit orders that are already in the system. This will only increase the delays, and may create duplicate billing issues for you.

Again, we apologize for these transcript processing issues and we continue working with the IRS to return to stable, reliable order flows. We recognize the significance of these delays and the challenges that they create for your business. Please know we are acting as aggressively as possible to address the situation and the delays it is causing.

Thank you for choosing CoreLogic.

The backlog of 4506-T transcripts has been cleared ahead of schedule. There is a small portion of transcripts that require specialized review, which is in progress. You will receive a standard notification as soon as they are available for retrieval. We are now retrieving transcripts for orders placed on March 11th.

As a reminder, due to Federal budget constraints, the IRS advised us that each of their centers nationwide are currently operating at approximately a 72-hour turn time. Due to increased volumes, we have been advised that the return to a 48-hour turn time is still delayed. Given this, we recommend adjusting when IRS transcripts are ordered within your underwriting process.

The IRS is making a concerted effort to balance their workload across all centers. Turn time will be consistent regardless of where orders are processed. Our orders are being processed by the IRS as quickly as possible,  and our automated system and efficient QC, ensure your orders are sent to the IRS promptly.

We remain committed to providing the best service to our clients and appreciate your understanding during the past few weeks of elongated IRS turn times and nationwide IRS system issues. We understand the burden this has placed on your business and appreciate your support.

Thank you for choosing CoreLogic.

IRS Still Working on Solution

The IRS attempted system fixes early this morning that were unsuccessful in solving access to completed orders. The last system-wide messaging by the IRS to ALL providers was as follows:

“We are continuing to have issues with the SOR (completed transcripts server access). We are aware of the significance this has on you as well as your customers. The inability of you to remove and receive your delivered products is a critical work stoppage. A priority ticket is still open and being worked by our IT folks.”

While this is a nationwide IRS system issue, CoreLogic is assisting the IRS with timely feedback in their attempts to get the transcript delivery system orpational. We will continue to comunicate as the status becomes available from the IRS. In the interim, we continue to QC and submit orders for IRS fulfillment.

We apologize for anay inconvenience this may cause. Thank you for choosing CoreLogic.

Page 6 of 14← First...4567810...Last →